Investor-Owned electric companies including:

• Dominion Energy North Carolina
• Duke Energy Carolinas
• Duke Energy Progress

• Rates and charges
• Meter and billing accuracy
• Reliability of electric service
• Quality of service
• Need for new power plants and large power lines
• Routes for new large power lines
• Conservation and renewable energy programs
• Resellers of electricity
• Disconnection of service
• Renewable energy facilities

To a limited degree, the NCUC also regulates:

• Resellers of electricity
• Renewable energy facilities

Municipally-owned utilities and electric membership corporations (cooperatives)

The NCUC does not regulate:

• Electrical wiring inside customer's home
• Damage claims, such as food spoilage from power outages
• Eminent domain decisions or payments
• Coal ash storage or disposal
• Air or water emissions from power plants

Natural Gas Distribution and Intrastate Pipeline Companies:

• Cardinal Pipeline
• Frontier Natural Gas
• Piedmont Natural Gas
• PSNC Energy
• Toccoa Natural Gas

• Rates and charges
• Meter and billing accuracy
• Reliability of Natural Gas Service
• Pipeline safety
• Quality of service
• Conservation programs

To a limited degree, the NCUC also regulates resellers of natural gas

• Heating oil prices
• Gasoline prices
• Liquid propane gas prices
• Damage claims, like a backhoe hitting a line
• House piping
• Gas pipeline siting
• Interstate gas pipeline siting (regulated by the Federal Energy Regulatory Commission)

Basic local residential service for certain providers.

For only some providers:

• Proper authorization of carrier change (slamming and cramming)
• Billing problems
• Quality of service
• Phone number portability
• Payphone price disclosure and operator services
• Rates, terms and conditions of wholesale services
• Numbering resources
• Interconnection agreements
• Lifeline program
• Telecommunications Relay Service

• Telephone membership corporations
• Cable and satellite television
• Damage claims (backhoe hitting a line)
• Commercial mobile radio service (including cell phones and pagers)
• Data and internet service providers
• Long distance providers (with the exceptions of certification and enforcement of slamming and cramming rules)
• Bundled services (the NCUC does not regulate local residential voice service within a bundle)

• An entity furnishing water for compensation to the public or operating a public sewerage system for compensation is a public utility provided there are:
• 15 or more customers
• Apartment complex -Premises where one or more buildings under common ownership comprising 15 or more apartments available for rental for residential purposes to lessees
• Manufactured home park – Premises where a combination of 15 or more manufactured homes or spaces for manufactured homes, are rented or available for rental for residential purposes to lessees
• Single-family dwelling – An individual, freestanding, unattached dwelling unit which is rented or available for rental as a residence
• Rates and charges
• Meter and billing accuracy
• Disconnection of service
• Quality of service, apart from drinking water quality
• Resellers of water

To a limited degree, the NCUC also regulates resellers of water

• Municipal or county systems
• Nonprofit and consumer-owned corporations
• Sanitary districts
• Homeowners’ associations
• Mobile home parks (where water/wastewater is included in rent)
• Drinking water quality standards (regulated by NCDEQ)

• Motor carriers of household goods within the State and their rates and their charges subject to provisions of Maximum Rate Tariff, effective 1/1/2003
• Regular route passenger carriers
• Passenger brokers
• Ferryboat operators, apart from ferries operated by NCDOT’s Ferry Division

• Interstate household goods movers
• Commercial or office moves
• Government moves
• Retail deliveries

For utilities that the NCUC does not regulate, we suggest you contact one of these agencies:

• North Carolina Attorney General’s Office (Consumer Protection Section) 919-716-6000
• North Carolina Department of Transportation: 1-877-DOT-4YOU (1-877-368-4968)
• North Carolina Department of Environmental Quality (DEQ): 1-877-623-6748
• Federal Communications Commission (FCC): 1-888-225-5322
• Federal Trade Commission (FTC): 1-877-378-5457 (toll free) or 703-454-9859
• Federal Energy Regulatory Commission: 1-888-889-8030
• For utility line marking – contact Call Before You Dig: 811 or 1-800-632-4949